You must have the flash player installed on your computer to view this content.

Customer Service

Warranty Information | Care Instructions | Repairs & Returns Information | Shipping Instructions | Shipping Charges

Warranty Information

As the manufacturer of the highest quality billiards products on the market today, Predator^® Products is committed to performance and durability of our products.

To protect your investment, Predator Products offers a Limited Lifetime Warranty against manufacturing defects. If you ever experience a problem that you believe is covered under warranty, please call our customer service department at 1.888.314.4111 (international, +1.904.448.8748). Please note that this warranty does not cover problems resulting from warping or abuse.

Terms And Conditions. Predator Products warrants solely to the original purchaser of this Predator product that the product purchased shall be free from defects in materials and workmanship under normal use for as long as the product is owned by the original purchaser, and until the ownership of the product is transferred to another. This Limited Warranty does not apply to asserted defects resulting from:
(a) normal wear and tear;
(b) modification, misuse, abuse or improper maintenance or
(c) accidents or exposure to extreme temperature or humidity that causes permanent damage.
This Limited Warranty applies only to those products purchased from authorized dealers of Predator Products.
Predator shafts designed for Uni-Loc^® and Radial^® joints are only warranted when coupled with an Original Uni-Loc quick-release or Radial^® joint.
Limitation On Obligations. The obligations of Predator Products hereunder are limited to repair or replacement of any product found to be defective under this Limited Lifetime Warranty. In no event shall Predator Products be liable for any indirect, incidental or consequential damages, of any nature, or kind or for damages to or loss of property. THIS LIMITED LIFETIME WARRANTY IS THE SOLE WARRANTY OF PREDATOR CUES AND SHAFTS AND IS GIVEN IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR PURPOSE.
Sole Warranty. This Limited Lifetime Warranty, as set forth herein, constitutes the entire warranty and representation of Predator Products with regard to its cues and shafts. This Limited Lifetime Warranty shall be controlling over any conflicting terms and conditions of any purchase orders, contracts or invoices that may be executed in connection with the purchase of the product. NO representation or warranty made by Predator Products employee, dealer or agent shall be binding upon Predator Products’ other than as set forth herein.
Claim Procedures. Claims for warranty performance and service shall be made by sending the product, shipping and insurance prepaid by the purchaser, to Predator Products, 11764 Marco Beach Dr. Jacksonville, Florida 32224-7684, together with
(a) evidence of original purchase;
(b) a description of the asserted defect; and
(c) the name; address and phone number of the original purchaser to whom the product is to be returned.
For international customers, we strongly encourage buying your Predator products from a local Predator dealer for better and faster service. The International Warranty will be honored through your local Authorized Predator Distributor. If you purchase a Predator product from a country other than the country you live in, the product must be returned to the dealer from which it was originally purchased in order for the warranty to be valid. For example, if the product is purchased in France, the product must be returned to the French dealer from which it was purchased. Predator Products will review the description of the asserted defect, examine the product and make service, repairs and replacements as appropriate under this Limited Lifetime Warranty. Upon completion of the service, Predator Products shall return the product to the original purchaser; shipping and insurance will be paid by Predator Products. If it is determined that the asserted defect is not covered under the Limited Lifetime Warranty, the original purchaser will be contacted and offered a repair service if applicable, or the product will be returned.
Legal Remedies. Depending upon the state in which you reside, you may have additional remedies available under the applicable Commercial Code or Consumer Warranty laws.

Care Instructions

WARPAGE – FINISH. Wood will soak up moisture in wet climates and release moisture in dry climates. To prevent warpage or finish problems, store your cue in an environment that has a stable and consistent temperature with a humidity level of 40 to 45 percent.

ABUSE. Cues made of wood are not designed to withstand lateral pressure. Situations where a cue is leaned or propped up against a wall, dropped on the floor, bent excessively while playing, or hit on a table can damage the cue. We recommend protecting your cue with a hard case.

TIP DIAMETER: We do not recommend turning your shaft down. You can choose to turn your shaft, but any 314² shaft turned below 12.25 mm, any Z² shaft turned below 11.40 mm, and any Fat shaft turned below 12.70 mm will result in an automatic void of your warranty.

PHENOLIC TIP REPLACEMENT. If you want to replace your phenolic tip on your BK2 break cue or your Air jump cue, do not remove the black carbon fiber tip plate located under the brown phenolic tip; this will jeopardize the strength of your shaft and the warranty will be voided. Leave .020” of the brown phenolic before gluing on the replacement tip.

SHAFT MAINTENANCE. To clean your Predator shaft, use a towel slightly dampened with rubbing alcohol. After cleaning, use a leather burnisher or similar material to seal the shaft. Using a Carnuba wax may also help to seal the shaft and protect it from moisture damage. To avoid damage, do not sand the shaft; no abrasive is necessary. Do not expose the shaft to excessive moisture and do not steam it to remove dings. Do not use a water-based cleaner.

THE ORIGINAL UNI-LOC^® JOINT. We recommend cleaning the Original Uni-Loc^® quick-release joint when you first receive your cue and every six months thereafter. These joints are precision manufactured to exact tolerances and even a modest amount of dirt can create a problem. You can use a Q-Tip dipped in Isopropyl alcohol to clean the inside threads and bore of the shaft insert. Clean the joint pin and threads with alcohol and a clean rag. We recommend the use of joint protectors to help keep your joint clean and to protect it from damage.

FERRULE. Much of the shaft’s performance can be attributed to our ferrule design and composition. Due to the
performance enhancing material used for the ferrule, scratches may appear with use. In this case, we recommend sending your shaft to us or to an authorized Predator repair center for a clean up. Do not remove or change the ferrule or the warranty will be voided.

TIP. The Everest^® tip comes on all Predator shafts. If tip replacement is needed, we recommend a medium-hard tip. For best results, we recommend that you send it to us or have an authorized Predator repair center do it on a lathe.

WRAP CLEANING. For leather and Leather Luxe™ wraps, use water to barely dampen a towel, wipe the wrap, and dry it immediately. Use Isopropyl alcohol for Irish Linen wraps.

PARTIAL SHAFTS: If the official Predator logo is not on your partial shaft, the Limited Lifetime Warranty is void.

PREDATOR CUSTOMER SERVICE. If you have any questions or need any maintenance work done on your Predator product, use our Contact Us form or call customer service at 1.888.314.4111 (international, +1.904.448.8748), or e-mail us at customerservice@predatorcues.com.

Repairs & Returns Information

Your Predator cue and/or shaft is warranted for life against any manufacturer defect that does not include warpage, abuse or normal wear on replaceable items such as the tip, ferrule, finish, wrap and bumper. We thoroughly check repairs that we receive for warranty validity. All warranty claims are evaluated at the discretion of Predator Products.

FACTORY SERVICE:
Please contact us prior to sending us products under warranty or repairs.

REPAIRS LEAD-TIMES AND PRICES:
Repairs that do not fall under warranty will be completed at a charge. Repair prices for non-warranted items and lead-times are the following:

Type of Repair	Price	Standard Lead Time (excl. shipping)
Shaft maintenance shaft ding repair (non finish, incl. shipping USA)	$ 25	7-10 days
Retip and clean up (Everest tip, incl. shipping USA)	$ 30	7-10 days
Retip and clean up (Moori or Sniper tip, incl. shipping USA)	$ 50	7-10 days
Referrule shaft (referrule, retip, clean-up, incl. shipping USA)	$ 50	7-10 days
Refinish shaft (refinish, referrule, retip, clean-up, incl. shipping USA)	$ 70	2-4 weeks
Refinish partially the butt (forearm or but sleeve, incl. shipping USA)	$ 75	6-8 weeks
Refinish complete butt excluding mandatory rewrap (refinish, excl. rewrap, incl. shipping USA)	$ 100	P2: 2-4 weeks \| Other: 6-8 weeks
Replace BK2 shaft phenolic tip with leather tip	$ 30	7-10 days
Replace the butt cap (butt cap, partial butt refinish, incl. shipping USA)	$ 90	6-8 weeks
Rewrap Irish Linen (incl. shipping USA)	$ 50	2-4 weeks
Rewrap real leather (for Predator 2 only, incl. shipping USA)	$ 100	2-4 weeks
Rewrap Stack^® leather (for Predator 2 only, incl. shipping USA)	$ 150	2-4 weeks
Other repairs change weight bolt	$ 10	7-10 days
Minimum repair charge	$ 20	N/A

We process repairs in weekly batches. They are transferred to the respective production departments every Friday. Any repair received after Thursday will be processed with the following week's batch of repairs.

Shipping Instructions

Before returning a product, please make sure that your contact information, along with a copy of your sales receipt and a description of the reason why you are returning the product are in the package. You can print a product return form here and enclose it in the package. Please send us your cue or shaft to be repaired in a tube or in a triangle box. Avoid flat square boxes to prevent further damages due to package handling. We also recommend that you insure your package for the suggested retail value in case it is damaged on its way to the Predator factory.

Click to download the product return form

Shipping Charges

If shipping is not specified as included, a minimum of $10 must be added to the repair charge. International shipping charges vary from approximately $20 to $70 for one cue. We ship international packages using UPS Express. If you have a question about repairs or are not sure which type of repair yours falls under, please contact us and we will be happy to help you.

Authorized Repair Centers
We have selected and trained several repair centers to service your Predator products. To locate an Authorized Repair Center, go to our dealer locator and select the Repair Center option. A list will then be displayed showing their names and contact information.