Poison Billiard Products Warranty
POISON BILLIARD ACCESSORIES WARRANTY INFORMATION
As a manufacturer of high-quality billiard products, Poison (Poison) is committed to the performance and durability of its products. To protect your investment, Poison offers a Limited Lifetime Warranty against manufacturing defects on eligible products, including Poison cues and shafts that are not custom or personalized. Poison cue cases are warranted against defects in material and workmanship for a period of one (1) year. Eligible products exclude replaceable parts such as tips, ferrules, finishes, wraps and bumpers. If you ever experience a problem with your billiard equipment that you believe is covered under warranty, please contact us using our contact form. Please note that this warranty does not cover problems resulting from warpage (except for REVO shafts), abuse, or normal wear and tear.
Terms And Conditions
Poison warrants solely to the original purchaser of the eligible product, for as long as he/she may own it, that it shall be free from defects in materials and workmanship under normal use. The Limited Lifetime Warranty is non-transferable and does not apply to asserted defects resulting from: (a) normal wear and tear; (b) modification, alteration, misuse, abuse, or improper maintenance; and/or (c) damage associated with exposure to extreme temperature or humidity. The Limited Lifetime Warranty applies only to eligible products purchased from authorized dealers of Predator, or from Predator directly. Predator shafts designed for Uni-Loc® and Radial® joints are only warranted when coupled with genuine Uni-Loc® and Radial® joints.
Limitation On Obligations
The obligation of Poison herein is limited to repair or replacement of any eligible product found to be defective under the Limited Lifetime Warranty or warranty. In no event shall Predator be liable for any indirect, incidental or consequential damages, of any nature or kind, or for damages to or loss of property. The Limited Lifetime Warranty and warranty is the sole warranty for Predator cues, shafts, extensions, cue cases, and billiard balls and there are no other warranties which extend beyond the description outlined herein. Predator specifically disclaims any warranties implied under state law and specifically disclaims any implied warranty of merchantability or implied warranty of fitness for a particular purpose.
Sole Warranty
The Limited Lifetime Warranty and warranty as set forth herein constitute the entire warranty and representation of Poison with regard to its cues, shafts, extensions, cue cases, and billiard balls. The Limited Lifetime Warranty shall control over any conflicting terms and conditions in any purchase orders, contracts, or invoices executed in connection with the purchase of the eligible product. No representation or warranty made by any Poison employee, dealer, or agent shall be binding upon Poison other than as set forth herein.
Claim Procedures
Claims for warranty and service on eligible products shall be made by contacting us using the contact form before sending the product or by calling us at 1-888-314-4111. Normal business hours are Monday through Friday from 9am to 5pm eastern standard time. Shipping and insurance is to be prepaid by the purchaser and addressed to Attn: Returns Department, Predator Group, 4901 Belfort Rd, Suite 100, Jacksonville FL, 32256, United States together with (a) evidence of original purchase and (b) a completed Return/Repair Form. International customers should ship products to the place of purchase or directly to Predator at the above address. Upon receipt, Predator will review the description of the asserted defect, examine the product and make repairs and replacements as appropriate under the Limited Lifetime Warranty and/or warranty. Upon completion of the service, Poison by Predator shall return the product to the original purchaser, with shipping and insurance prepaid by Poison by Predator. If it is determined that the asserted defect is not covered under the Limited Lifetime Warranty and/or warranty, the original purchaser will be contacted and offered a repair service if applicable, or the product will be returned.
REPAIRS & RETURNS INFORMATION
Please visit our Returns page for return instructions.
Poison Warranty FAQ's
Please keep a copy of the receipt and register the product on the Predator Group website here.
Limited lifetime warranty covers manufactured defects that occur during the lifetime of the product. Parts that are wearable are covered for 2 years and are not covered under the lifetime warranty. For example, a wrap will wear over time and after 2 years will no longer be covered.
All defects that arise from manufacturing issues. If the defect does not arise from original manufacturing, the warranty will not be covered. For example, if the ferrule is replaced by a repair center, then the front end of the shaft is no longer under warranty as it is no longer the original work.
The product should be returned to the Predator Customer Service Center. Even if the product is returned to where the item was purchased, the product will need to be returned to the Predator customer service center for final inspection.
To be covered under warranty, the product must be registered on the Predator Group website. If the product has been reworked at all, it should be checked to make sure the parts are all original parts and not non-Predator parts. If there are any non-Predator parts, the shaft will not be covered under warranty. For example, if the shaft has been reworked and has a non-Predator ferrule or is turned down below warranty level, then it will not be covered under warranty.
The warranty covers replaceable parts for 2 years.
